A Guide to ServiceNow Events: What You Need to Know

A Guide to ServiceNow Events: What You Need to Know

ServiceNow events are like small alerts within the system that notify you when something important occurs. They serve as triggers, enabling automated responses to maintain smooth workflow operations.

What are Events?

Imagine that a modification occurs to a record within the ServiceNow platform. In response to this change, an event is automatically triggered, serving as a signal that an important update has taken place.

Responding to Events

There are two main ways ServiceNow lets you respond to events:

  • Email Notification: This sends an alert via email to a designated recipient when the event triggers.

  • Script Action: Here, a custom script containing server-side logic is run in response to the event.

Script Actions

Think of script actions as event handlers. They are like small programs written in ServiceNow's scripting language that run when a specific event happens. This enables powerful automation within your workflows.

When Do Events Trigger?

Events can be triggered by a variety of actions, including:

  • Running server-side scripts

  • Using workflows

  • Built-in ServiceNow actions

  • User activities like impersonating another user, logging in, viewing or modifying records


ServiceNow events are essential components for automating responses and ensuring efficient workflow operations within the platform. By leveraging both email notifications and script actions, organizations can react promptly to changes, maintaining control and continuity in their processes. Understanding how and when events trigger can greatly enhance your ability to manage and optimize the ServiceNow environment.

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