Comprehensive Guide to Using Lists in ServiceNow

Comprehensive Guide to Using Lists in ServiceNow

ServiceNow lists are the backbone of the platform, offering a clear and organized view of your essential data. However, these lists are more than just static tables; they provide a dynamic way to filter, sort, and interact with your information. In this blog post, we will explore the functionalities of ServiceNow lists and show you how to use them for maximum efficiency.

What are Lists?

ServiceNow lists fundamentally function as web pages that present records from a designated table, much like expansive spreadsheets embedded within the platform. Each row in these lists corresponds to a unique record, while each column is dedicated to showcasing particular fields related to that record. This structured arrangement enables users to efficiently scan and review extensive datasets. For instance, users can easily access and analyze diverse data points including the current statuses of incidents, the details of change requests, or specific attributes of hardware components. This layout not only facilitates a quick overview but also enhances the ability to manage and interact with significant volumes of information systematically.

What are the features of lists?

  • Searchable: Quickly locate items using the search bar at the top of the list.

  • Sortable: Sort the list by clicking on any column header, helping you prioritize important records.

  • Filterable: Narrow down your view with filters on the left-hand side of the list, focusing on specific criteria such as urgent incidents or unassigned changes.

Advanced Lists: Enhance Your Lists

ServiceNow lists offer more than just a way to display data. Here are some strategies to use them to enhance your workflows:

  • List Views: Set up different views of the same list, tailored with specific filters and column arrangements, suitable for different scenarios.

  • Declarative Actions: Make use of built-in actions or design your own to carry out tasks directly from the list. For example, resolve a simple incident or approve a minor change request without navigating away from the list view.

  • Favorites: Mark important records as favorites for easy access, enabling you to quickly return to essential information.


In conclusion, ServiceNow lists are a powerful feature of the platform that significantly enhances data management and operational efficiency. By understanding and utilizing the various functionalities such as searchable, sortable, and filterable options, as well as advanced features like list views, declarative actions, and favorites, users can streamline their workflows and improve productivity. Whether you are managing incident reports, change requests, or any other data-intensive tasks, mastering ServiceNow lists can lead to more informed decision-making and a more effective use of the ServiceNow environment.

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